Privacy and Cookies Policy

We care about your privacy and therefore protect your personal data and other information you share with us.

This Privacy Policy establishes the commitment of “ESTIVA REFRATÁRIOS ESPECIAIS LTDA” with its customers or visitors regarding the protection of personal data, informing the treatment it carries out with their data, as well as the rights recognized by them as data holders, in the compliance with Law No. 13.853, of 2019 (General Data Protection Law).

It is important to read and understand this policy, and any questions or requests, we are available in the following ways:


Tel.: (19) 3868.1800

Address: Rua Pedro Beni, 3440, Centro, Estiva Gerbi/SP

CEP: 13857-000



As part of the registration process in a form on our website, or in any marketing action on social channels; like Facebook, Instagram and LinkedIn, for example, we ask for some personal information, such as name, email, title, company name and telephone number. As we only do B2B business, we understand that this request will also return corporate data.

There is also the possibility of collecting some data automatically, as our website uses cookies or similar techniques to optimize your experience of using our website and also to analyze the respective flow of accesses.

The use of data for email marketing will only be done if you allow it. In these emails you can receive news, notices, services, new products and other updates.


1.1 Cookies

Cookies are small files or data exchanged between the website and your browser. This website may use various types of cookies to improve your experience. Browsers allow the user to accept, refuse or delete cookies through their advanced settings.



When we request personal information such as name, email, title, company and telephone number on our website or social networks, we have a legitimate interest in providing you with information about our products and services. Therefore, we understand that you also have an interest in this information and, therefore, you agree to the collection of data to be used by our company.

If we ask for your personal information for a secondary reason, such as marketing, we will ask you directly for your consent, or provide you with the opportunity to say no.

If you wish to remove your consent or stop receiving information from us, just send your request to



We inform you that we may disclose access information or users by virtue of an obligation under the law or court decision, as long as necessary to prevent material or moral damages, or to restrain the practice of illegal acts. This Privacy Policy will be governed by the laws of the Federative Republic of Brazil.



ESTIVA REFRATÁRIOS ESPECIAIS LTDA” undertakes to use only personal data that are strictly necessary to carry out the purposes described above and will make every effort to ensure the security and protection of personal data, including administrative and technical measures to prevent the access to your data, its misuse or its unauthorized disclosure.

Even with all this control, if, unfortunately, an incident occurs, you will be formally notified.



Third party providers used by us do not collect your personal information. They only manage the structure of the site and generate non-personalized statistical reports.

Once you leave our company’s website or are redirected to a third-party app or website, you will no longer be bound by this Privacy Policy or our website’s Terms of Service. Therefore, we encourage you to read your own privacy policies so that you can understand the way in which your personal information will be used by these third parties.


5.1 Links

When you click on links on our website, they may direct you away from our website. We are not responsible for the privacy practices of other websites and we encourage you to read their privacy statements.



We reserve the right to modify this privacy policy at any time, so please review it frequently.

If you do not agree with this Policy, please do not continue your registration procedure and do not use our services. However, please let us know your disagreement so that we can clarify or improve them.